FAQ
* Q : Where are you located?
* A : Hanoi Old centre Hotel is located in the central of Hanoi Old Quarter at 19 Hang Hanh Street - All interesting places within a short walk - close to all bars, restaurants, shops, banks, post office,
* Q: What is your address, phone number and email?
* A :
Our address : 19 Hang Hanh Street - Hoan Kiem - Ha Noi
Our phone number is: + 84-4 39380433
Our hotline number is: + 84 9 89 14 19 15 (Ms Linh)
Our email : booking@hanoioldcentrehotel.com
Our website: http://hanoiloldcentrehotel.com
* Q : When can I cancel my reservation and not get charged for it?
* A : 24 hours prior to arrival
* Q : What credit cards do you take?
* A : We accept Visa, Master Card.
* Q : What are check in/check out times?
* A : Check in time is after 12:30 pm, ealier check in with no surcharge if the room is available.
Check out time is before 12:00pm.
* Q : Will you be organised the trips to visit the North and the South of Vietnam?
* A : Yes, we do organise the trips for all our Guests to visit our beautiful our country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc which are strongly recommended by all our previous Guests.
* Q : Should we reserve our tours in advance ?
* A : Yes, it`s better recommendation, especially in the high season to secure the good places on board, train, hotel.
* Q : Can I have a room for freshing up before departering for the next trip ?
* A : Yes, we are pleasant to lend you a room when there is any available room with free of charge.
* Q : How far from airport to your Hotel?
* A : Hanoi Old Centre Hotel is in the central of Old quarter, it`s far from the airport more than 40 kms. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide you pick up service to secure you will be driven to right our hotel.
* Q : Do you arrange the pick up car to pick us up from bus/train/airport ?
* A : Yes, we do arrange the pick up service once your flight lands with the normal charge as mentioned in "Rooms & Rates" part once we have your travel details.
* Q : What amenities are included?
* A :
Airconditioning
Fan
Cable LCD TV
Fridge
Cupboard
Private Bathroom with Hot shower and Amenities
High speed Internet access
Safety box
Hair dryer
Laundry service
* Q : Can I leave the luggage at the Hotel when I am travelling?
* A : Yes, our hotel offer luggage storage free of charge.
* Q : How can I book my room with your hotel ?
* A : We are so delighted to have your booking via our
Email : booking@hanoioldcentrehotel.com or
Contact: http://www.hanoioldcentrehotel.com/contact-us.html
* Q : What is the payment method for the balance ?
* A : When checking out, you can settle the balance at our hotel by cash or credit card.
* Q : Is there any ATM machine closed to your hotel ?
* A : There are many Bank and ATM machines next to our hotel.
* Q : Can I do visa application or visa extention in your hotel ?
* A : Yes, we are able to arrange the visa for you. Please contact us at booking@hanoioldcentrehotel.com for further information.
Thank you for your valuable attention.
Look forward to your stay !
Respectfully yours,
Management
HANOI OLD CENTRE HOTEL.
Please do not hesitate to contact us