Hotline : +84 989141915


FAQ's

* Q : Where are you located?
 
* A : Hanoi Old Centre Hotel is located in the central of Hanoi Old Quarter at 19 Hang Hanh Street - All interesting places within a short walk - close to all bars, restaurants, shops, banks, post office,
 
* Q: What is your address, phone number and email?
 
* A :

Our address : 19 Hang Hanh Street - Hoan Kiem - Ha Noi
Our phone number: + 84-24 39381513
Our hotline number: + 84 9 89141915
Our email :  booking@hanoioldcentrehotel.com
 
* Q : When can I cancel my reservation and not get charged for it?
 
* A :  24 hours prior to arrival
 
* Q : What credit cards do you take?
 
* A : We accept Visa, Master Card.
 
* Q : What are check in/check out times?
 
* A : Check in time is after 12:30 pm, earlier check in with no surcharge if the room is available.
       Check out time is before 12:00pm.
 
* Q : Will you be organized the trips to visit the North and the South of Vietnam?
 
* A : Yes, we do organize the trips for all our Guests to visit our beautiful our country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc which are strongly recommended by all our previous Guests.
 
* Q : Should we reserve our tours in advance ?
 
* A :  Yes, it`s better recommendation, especially in the high season to secure the good places on board, train, hotel.
 
* Q : Can I have a room to fresh up before departure  the next trip ?
 
* A : Yes, we are pleasant to lend you a room when there is any available room with free of charge.
 
* Q : How far from airport to your Hotel?
 
* A : Hanoi Old Centre Hotel is in the central of Old quarter, it`s far from the airport more than 40 kms. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide you pick up service to secure you will be driven to right our hotel.
 
* Q : Do you arrange the pick up car to pick us up from bus/train/airport ?
 
* A : Yes, we do arrange the  pick up service once your flight lands with the normal charge as mentioned in "Rooms  & Rates" part once we have your travel details.
 
* Q : What amenities are included?
 
* A :

Air-conditioner
Fan
Cable LCD TV
Fridge
Cupboard
Private Bathroom with Hot shower and Amenities
High speed Internet access
Safety box
Hair dryer
Laundry service 
And please contact for more detail http://hanoioldcentrehotel.com/facilities
 
* Q :  Can I leave the luggage at the Hotel when I am traveling?

* A : Yes, our hotel offer luggage storage free of charge.
 
* Q : How can I book my room with your hotel ?
 
* A : We are so delighted to have your booking via our
Email : booking@hanoioldcentrehotel.com or
Contact: http://hanoioldcentrehotel.com/contact-us

* Q : What is the payment method for the balance ?

* A : When checking out, you can settle the balance at our hotel by cash or credit card.
 
* Q : Is there any ATM machine closed to your hotel ?
 
* A : There are many Bank and ATM machines next to our hotel.
 
* Q : Can I do visa application or visa extension in your hotel ?
 
* A : Yes, we are able to arrange the visa for you. Please contact us at booking@hanoioldcentrehotel.com for further information.

Thank you for your valuable attention.

We are looking forward to your stay !

Respectfully yours,
Management
HANOI OLD CENTRE HOTEL.
Please do not hesitate to contact us